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  • Free Shipping

    Enjoy free shipping on every order — no minimum required. Delivered to your door in 3–5 business days.

  • Premium Quality

    Every product is carefully selected for durability and performance — built to make your kitchen experience better every day.

  • Secure Checkout

    Your payment is protected with SSL encryption and PCI-DSS compliant providers. Shop with confidence.

Frequently asked questions

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States. No minimum order amount required.

Where do you ship?

We currently ship to all 50 U.S. states. International shipping is not available at this time.

How long does delivery take?

Orders are processed within 0–1 business days. After shipping, standard delivery typically takes 3–5 business days.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to follow your package status at any time.

What is your return policy?

We accept returns within 30 days of delivery for manufacturing defects, transit damage, or wrong items received. Refunds are issued to the original payment method within 3–7 business days.

My item arrived damaged. What should I do?

Please contact us within 72 hours of delivery at support@biggerjoy.com with your order number and photos of the damage. We will arrange a replacement or full refund.

Are your products brand new?

Yes. All products sold at Bigger Joy are brand new and in their original packaging.

What payment methods do you accept?

We accept Shop Pay, Credit Card (Visa, Mastercard, American Express, Discover, Diners Club), Apple Pay, Google Pay, and PayPal. All payments are processed securely through Shopify Payments.

Is my payment information secure?

Yes. All payments are processed through Shopify Payments and protected by SSL/TLS encryption and PCI-DSS compliance. We do not store full card details on our servers.

Does free shipping include installation?

No. Free shipping covers delivery to the address provided at checkout. Installation, assembly, and in-home delivery services are not included.

How can I contact you?

Email us at support@biggerjoy.com or call us at +1 (715) 617-6683. We are available Monday to Friday, 9:00 AM – 6:00 PM ET and respond within 1–2 business days.